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Welcome to the System Administration Services (SAS) help site! Please e-mail itsas@mtu.edu to request documentation to be added or for comments/suggestions. Thank you!

Contents

Liaison Documentation

A Liason's Guide to RT
Contacting SAS
File Restoration
Job Description
Security Recommendations

Job Description
ISO Authentication
SAS Web Site Information
Software Price Guide
Web Development FAQ & Server Configuration

Application Specific

Banner
Excel
F5 VPN Client (vpn.mtu.edu)
Internet Explorer
iTunes
Adobe Lifecycle Manager
McAfee
MTU Instant Messaging
Office 2007
Project

Putty (SSH)
RealPlayer
Remote Desktop Instructions
Roxio
Thunderbird
Trillian
Winamp
WinZip
Password Agent

General User Documentation

Admin Domain VPN
Dell - MTU Employee Purchase Code
Email
Keyboard Shortcuts and Tips
Rovernet
Adding Network Printers
Android Exchange Configuration
K9Mail

SCCM Deploying/Updating Applications
Spyware and Viruses
Volume Control Instructions
Zimbra Information
Library Character Encoding
Power DVD
Office 2010
Apple iPhone


Mac OS X

Install instructions
Lode printer
InDesign Cache
Adobe Bridge Cache
Carbon Copy Cloner
Removing Programs
Mounting a network drive
Fonts
Local Accounts
Standardize Dock for Local Accounts

Run As...
Fix Cumulus for a user that has never used it before
Ucomm printer accounting
String
Allow Users to Unpause Print Jobs
Sync Zimbra & iCal using CalDav
OS X Firewall Configuration
SSH Tricks
Mail
Time Machine
Parrallels Desktop


Network Drive Information & Use

General Drive Information
C: Drive Information
H: Drive Information

P: & J: Drive Information
W: or Y: Drive Information
X: Drive Information


Hardware Documentation

Laptops
Printers
Cell Phones
Cashier's Office Check Scanner

SAS & SAS Customers Policies & Rules

Administrative Computer Use Agreement (Draft 8/8/2002)
Computer Use Guidelines and Rules at Michigan Tech
SAS Projector and Laptop Use Policy

SAS Service-Level Agreement - 2008 - Draft
SAS Service-Level Agreement - 2003
SAS Service-Level Agreement - 1997
SAS Service-Level Agreement - 1995
SAS Mass Mail Policy - Word Doc)


Personal tools