Liaison:Liaison Job Description

From SASDocs

[edit] SAS liaison job description

[edit] Expectations and responsibilities of a SAS Liaison:

1. Two or more years experience with all Microsoft Office Products.
2. Provide support for departmental applications.(Banner, Eudora, Meeting Maker, Web Browsers, Adobe Products, MS Office, EC-Grant, Crystal Reports, SSH/SFTP, etc.)
3. Diagnose hardware and software problems.
4. Provide detailed information on all file restoration such as “userid”, file location, and date.

   (eg. “bmkendzi” P:\user\documentation\HR dept, the entire folder needs to be restored from MM-DD-YY)

5. Provide SAS information on department specific software. (eg. ZIPFinder, Ed-connect, SPSS, PIN etc.)
6. Provide basic desktop assistance for:
   
   • adding printers
     
   • monitor setup
     
   • virus scanning
     
   • home drive quota
     
   • file deletion
     
   • passwords, etc.
     
7. Train users on the use of applications.
8. Attend SAS liaison meetings and distribute information back to their department.