Contacting SAS

Contact SAS either by calling 487-3636 or by emailing itsas@mtu.edu. Both methods will notify available full time staff personnel. If a full time staff member is not available to answer the phone, student employees may be your first contact. The student employee will take your request(s) and inform the appropriate personnel as soon as possible. If you need immediate service, please request it.

• For normal applications, windows password resets, and device support you can contact SAS using methods above or by submitting an online request form (see below).


• For email problems, first visit http://email.mtu.edu. If further help is needed, please contact SAS.


• For any network issues, first visit http://status.it.mtu.edu. If further help is needed, please contact SAS.

Online Submit Request Forms

• For your convenience, PC Help Request Forms are available on SAS's website at http://help.admin.mtu.edu/forms/pcrequest/. Forms submitted will be immediately emailed to SAS and added to the job queue.


• For liaisons, User Account Request forms can be found at http://help.admin.mtu.edu/mtuonly/account_forms/account.php. These forms are for liaisons to add user accounts, delete user accounts, and modify user accounts. Forms submitted will be immediately emailed to SAS.

Hours of Operation

The SAS office is staffed by at least one full time staff member during university core hours. (8am – 5pm Regular Session, 7:30am – 4pm Summer Session). For assistance outside of regular hourly operation, please feel to leave a voice message by calling 487-3636. Also, you may email itsas@mtu.edu after hours as staff members often check email from home and might be able to fix your problem remotely.

Emergency Contact

To contact SAS with an emergency, call 487-3636. When the voice mail starts, follow the instructions and press 2. This will send out a page to full time SAS member(s) who are on-call. You should receive a response in 20 minutes or less.